Terms and Conditions

1. Introduction

1.1 These terms and conditions govern the relationship between London Prestige Travel (“we”, “us”, “our”) and the customer (“you”, “your”) for the provision of Hajj and Umrah travel services as well as other tours and package we may offer.

1.2 Our services are protected under the ATOL scheme (ATOL No: 9877). This ensures that in the unlikely event of our insolvency, your money is protected, and you are not stranded abroad.

2. Booking and Payment

2.1 A booking is confirmed only when we receive a completed booking form and the required deposit.

2.2 The balance of the cost must be paid [number] days before the departure date. Failure to pay the balance by the due date may result in the cancellation of your booking and forfeiture of the deposit.

2.3 Payments can be made via Bank Transfer, Cash, etc.

3. ATOL Protection

3.1 We provide financial protection for our package holidays through our ATOL (ATOL No: 9877). When you buy an ATOL-protected flight or flight-inclusive holiday, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you, and who to contact if things go wrong.

4. Cancellation by You

4.1 If you need to cancel your booking, you must notify us in writing. The cancellation will be effective from the date we receive your written notification.

4.2 Cancellation charges will apply as follows:

More than 60 days before departure: loss of deposit
37 to 59 days before departure: 50% of total cost
22 to 36 days before departure: 70% of total cost
Less than 22 days before departure: 100% of total cost

4.3 We strongly recommend purchasing travel insurance to cover any potential losses due to cancellation.

5. Changes and Cancellations by Us

5.1 We reserve the right to make minor changes to your travel arrangements. Should significant changes occur, we will inform you as soon as possible.

5.2 In the event of a significant change or cancellation by us, you will have the choice of accepting the change, accepting an alternative arrangement of comparable standard if available, or receiving a full refund.

6. Travel Documents

6.1 It is your responsibility to ensure that you have valid travel documents, including passports, visas, and vaccination certificates.

6.2 We will provide guidance on visa requirements, but it is your responsibility to obtain the necessary visas if you have not asked us to do so or we have stated otherwise.

7. Travel Insurance

7.1 It is up to the travelers to get any additional travel insurance, we do not provide travel insurance, we advise that a trusted third party should be used to ensure legitimacy of the travel insurance .

8. Liability

8.1 Our liability, except in cases involving death, injury, or illness, shall be limited to a maximum of the price paid for your travel arrangements.

8.2 We are not liable for any loss or damage caused by events beyond our control, including but not limited to acts of God, war, terrorism, and natural disasters.

9. Health and Safety

9.1 You must comply with all health and safety regulations, and follow instructions provided by us and local authorities.

10. Complaints

10.1 If you have a complaint during your trip, you must inform us or our local representative immediately so that we can address the issue.

10.2 If your complaint is not resolved locally, please follow up in writing within 28 days of your return.

11. Governing Law

11.1 These terms and conditions are governed by and construed in accordance with the laws of United Kingdom. Any disputes arising from these terms and conditions shall be resolved exclusively in the courts of United Kingdom.

12. Privacy Policy

12.1 We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

By booking with London Prestige Travel, you agree to these terms and conditions. Please read them carefully and contact us if you have any questions.